During these unprecedented times, we recognize the need to do all we can to ensure the health and safety of our guests and associates. We will continue to closely monitor and follow guidelines from the CDC and local health departments.

We are also taking standards for hygiene and cleanliness very seriously and are adding additional steps to surpass the standards set forth for our industry. We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.
Below are specific areas we are addressing throughout the guest experience within our hotel:

Employee Health, Hotel Safety, and Cleaning

We are following the CDC recommendations to protect ourselves and others including:

  • Hand Hygiene: Proper and frequent hand washing is vital to help combat the spread of viruses. Our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests. We have also increased the availability of antibacterial hand sanitizers, and encourage employees and guests to use them throughout their day.
  • Avoiding close contact with colleagues and guests.
  • Covering mouths and nose when unable to maintain social distancing.
  • Covering coughs and sneezes.
  • Constant cleaning and disinfecting.

Status of Amenities

  • Indoor Pool- Open daily from 7:00 am to 11:00 pm
  • Fitness Room- Open daily from 5:00 am to 11:00 pm
  • Arcade room- We are requesting that only 1 family enter the game room at a time to assist with social distancing. We have also installed a sanitizing station at the entrance of the Game Room.
  • Daily Housekeeping Service-Stayover services during your stay have been adjusted to be available upon request for stays of two or more nights. Guests will have to provide a 2-4 hour time frame where they will be leaving the room for our housekeeping team to enter and service the room. If no service is requested, fresh amenities will be available by request and placed outside your door.
  • Cove Coffee Bar-  Open on Saturday and Sunday from 7:00 am to 11:00 am.



  • A letter from our team will be provided at check-in with an explanation of services, how housekeeping will service the room, and where sanitizers are located throughout the building. Our staff will review the contents of the letter with each guest.

Registration Desk

  • Staff is sanitizing check-in items, such as any room keys and collateral.
  • Countertops will be wiped after each guest interaction.
  • Sneezeguards have been installed at the registration desk, including our retail counter.
  • Guest rooms will be assigned at every other room on a rotational basis to increase the distance between guests. This measure is based on availability and guest requests.

Lobby & Corridors

  • We have increased the frequency of cleaning and disinfecting in public spaces with the continued use of hospitality-grade cleaning solutions.
  • We are focusing on sanitizing high-volume touchpoints, including elevators and elevator buttons, door handles, handrails, and bathrooms.

Guest Room

  • We use cleaning and disinfecting protocols to clean rooms with hospitality-grade cleaning solutions with particular attention paid to high-touch items.
  • Each suite is sanitized after departure using an electrostatic spray to assist with the mitigation of any germs. 
  • Guest rooms will be deep cleaned prior to check-in.
  • All dishes and utensils are washed at 180 degrees after each guest to ensure they are sanitized. 

Back of House

  • In the spaces where associates work "behind the scenes," we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms, and staff offices.

Food & Beverage (Banquets & Catering, Complimentary)

  • All banquet and meeting room setups will follow all current social distancing guidelines.

Food & Beverage (Restaurants & Outlets)

  • We will clean and sanitize all tabletops and other high-touch surfaces frequently, including between every use. All of the sanitizers we use are EPA registered and approved and meet their criteria for effective use against SARS-CoV-2. We promote and uphold proper hand and respiratory hygiene standards for all of our team members and guests.
  • All seating will follow social distancing guidelines.
  • Guest check-out will be available via phone and receipts will be emailed to reduce congestion at the registration desk.

Our Cancellation Policy

It is important to us that you are able to make informed travel decisions, and that you have peace of mind anytime you choose to visit The Cove. Please review our cancellation policy.

  • All cancellations must be done 72 hours prior to arrival day by 4 pm central time. All cancellations are subject to a $15.00 cancellation fee.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

  • Some packages and offers might have different cancellation policies. Please review your reservations for details.

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For general information or questions regarding our property, please email or call (262) 249-9460

We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

The Cove of Lake Geneva