Book your stay

0 ADULTS

A MESSAGE FROM THE COVE

During these unprecedented times, we recognize the need to do all we can to ensure the health and safety of our guests and associates. We will continue to closely monitor and follow guidelines from the CDC and local health departments.
We are also taking standards for hygiene and cleanliness very seriously and are adding additional steps to surpass the standards set forth for our industry. We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.
Below are specific areas we are addressing throughout the guest experience within our hotel:

Employee Health, Hotel Safety and Cleaning

We are following the CDC recommendations to protect ourselves and others including:
• Hand Hygiene: Proper and frequent hand washing is vital to help combat the spread of viruses. Our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests. We have also increased the availability of antibacterial hand sanitizers, and encourage employees and guests to use them throughout their day.
• Avoiding close contact with colleagues and guests.
• Covering mouths and nose when unable to maintain social distancing.
• Covering coughs and sneezes.
• Constant cleaning and disinfecting.


Pre-Arrival

The following services & amenities will be unavailable until further notice to reduce guest interaction and safety of our associates and guests:
• Daily Housekeeping Service
• Arcade

Arrival 

• A letter from our team will be provided at check-in with an explanation of services, how housekeeping will service the room, and where sanitizers are located throughout the building. Our staff will review the contents of the letter with each guest.

Registration Desk

• Staff is sanitizing check in items, such as any room keys and collateral.
• Counter tops will be wiped after each guest interaction.
• Sneeze guards have been installed at the registration desk, including our retail counter.
• Guest rooms will be assigned at every other room on a rotational basis to increase distance between guests. This measure is based on availability and guest requests.

Lobby & Corridors

• We have increased the frequency of cleaning and disinfecting in public spaces with the continued use of hospitality grade cleaning solutions.
• We are focusing on sanitizing high volume touch points, including elevators and elevator buttons, door handles, handrails and bathrooms.

Guest Room

• We use cleaning and disinfecting protocols to clean rooms with hospitality grade cleaning solutions with particular attention paid to high-touch items.
• Guest rooms will be deep cleaned prior to check in.
• After check out, guest rooms will remain unoccupied for at least 24-48 hours to mitigate the spread of germs.
• Stayover services during your stay have been eliminated to minimize contact between employees and guests. Fresh amenities will be available by request and placed outside your door. 
• All dishes and utensils are washed at 180 degrees after each guest to ensure they are sanitized. 

Back of House

• In the spaces where associates work "behind the scenes," we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.

Food & Beverage (Banquets & Catering, Complimentary)

• All banquet and meeting room setups will follow all current social distancing guidelines.

Food & Beverage (Restaurants & Outlets)

• We will clean and sanitize all tabletops and other high-touch surfaces frequently, including between every use. All of the sanitizers we use are EPA registered and approved, and meet their criteria for effective use against SARS-CoV-2. We promote and uphold proper hand and respiratory hygiene standards for all of our team members and guests.
• All seating will follow social distancing guidelines.

Departure

• Guest check out will be available via phone and receipts will be emailed to reduce congestion at the registration desk.

Our Cancellation Policy

It is important to us that you are able to make informed travel decisions, and that you have peace of mind anytime you choose to visit The Cove. Please review our cancellation policy.

• For a full refund, please cancel 72 hours before arrival date*
• Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

*Some packages and offers might have different cancellation policies. Please review your reservations for details.

I have a question that was not answered here.

For general information or questions regarding our property, please email info@coveoflakegeneva.com or call (262) 249-9460.

We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

You’re Our Top Priority - find out what we are doing to keep you safe, plus learn more about our flexible cancellation.
Learn More

Thank You