a woman working at the front desk

Frequently asked questions

Do you accept any pets?

We do not accept any pets or emotional support animals, service dogs are welcome.

What is your check in age?

All registered guests must be 21 years or older, unless accompanied by a legal guardian and/or parent.

Is parking available at your hotel?

Each reservation is allowed two parking passes. If there are more cars traveling in your party, our Front Desk Staff can point you in the direction of free overnight parking.

Can I park my boat at your hotel?

We provide boat trailer parking for a daily fee of $30.00.

Are your pools open year round?

Our indoor pool and spa are open year round, but our outdoor pool and spa are seasonal.

Is smoking & vaping allowed?

We do not allow smoking or vaping at our hotel.

Do you allow grilling on property?

We do not allow grilling on property, but Seminary Park is next door and have grills available for public use.

What is included in the resort fee?

  • Two Parking passes per reservation
  • WiFi Indoor/outdoor pools and hot tubs (outdoor pool/hot tub are seasonal)
  • Pool towels
  • Daily housekeeping service
  • 24 hour guest service
  • In-room coffee
  • Fitness room
  • 24 hour gift shop

What is Check in/ Check out time?

Check-in time is after 4:00pm Pre-registration begins between 1:00pm and 4:00pm. If your suite is not available between those times, you are welcome to use our resort facilities, dine at Sprecher’s Bar and Pub, or our front desk staff can suggest local area attractions.


Check-out time is before 11:00am The use of the amenities and our parking lot is prohibited after check out. Please contact the front desk to request a late check out or extend your stay, based on availability. See our front desk for specials!

What is your cancellation policy?

You have up to 3 days prior to your arrival day to cancel in order to receive a full refund. Once it is within the 3 days of your arrival date, if you were to cancel, the first night plus tax will be forfeited.

Do you face Geneva Lake?

The Cove is built perpendicular to the lake, so do not have direct views of Geneva Lake. However, we do have views of a nature preserve and a local park.

Are towels available at the pool(s)?

Yes, we have towels available to guests of the hotel.

Do you provide rollaway beds?

We do not have cots, but every suite has a queen sofa sleeper

Do you offer breakfast?

We do not offer breakfast, however our Espresso Bar offers specialty coffee and pastries. We also sell breakfast items in our gift shop.

Do you offer handicap accessible rooms?

Yes, we do offer handicap suites, please call us directly or book directly on our website. Our ADA rooms are listed on our accommodations page.

How many people does each suite accommodate?

Our Anchor, Commodore and Ensign suites accommodate 4 people max. And our Belle, Dover, Flagship and Admiral suites accommodate 6 people max.

Do you have a restaurant?

Sprecher’s restaurant is attached to our hotel and is open for lunch and dinner.

What facilities do you offer?

We offer our guests indoor and outdoor (seasonal) pools and spas, fitness room, game room, and coin operated laundry facility.